Shipping and Returns

INTERNATIONAL SHIPPING

We offer complimentary express DHL international shipping with all Norma and Lili orders. Orders are processed Monday through Friday, excluding weekends and public holidays. From the moment the order leaves our boutique, the following delivery time frames apply:

International Shipping Timeframes:

ASIA: 2-4 business days
USA & CANADA: 2-5 business days
EUROPE: 3-7 business days
MIDDLE EAST: 3-5 business days
NEW ZEALAND: 2-3 business days
SOUTH AMERICA: 4-10 business days

Once orders are processed, your parcel will be delivered within 2-10 business days. Please note that these timeframes are estimates and may vary.

Important Note: Duties and taxes will be the responsibility of the recipient. Norma and Lili does not ship to P.O. Boxes, and all orders require a signature upon delivery.

Due to customs restrictions, we are currently unable to ship to certain countries, including Russia, India, Brazil, Afghanistan, Bangladesh, Iran, Iraq, Africa, and others.

CHECKING YOUR ORDER STATUS

Once you have placed your order, you will receive a confirmation email. If you do not receive a confirmation email, please contact us directly at e-boutique@normaandlili.com.

TRACKING QUERIES

To track your order, please email us at e-boutique@normaandlili.com with your name, contact number, and invoice number. Alternatively, you can track your parcel using the DHL tracking number provided.

CANCELLATIONS

Once an order is submitted, we are unable to change or cancel it. If you have additional questions about your order, please contact us directly by email at e-boutique@normaandlili.com.

PACKAGING

All Norma and Lili items are packaged in our signature box before being shipped to you.

IMPORTANT INFORMATION

Once an order is submitted, it cannot be changed or cancelled. We are unable to redirect orders once they have been dispatched. Once your order has been received and signed for at the specified shipping address, any liabilities due to loss or damage are not the responsibility of Norma and Lili.

RETURNS

Please note that Norma and Lili do not offer refunds, returns, or exchanges. All sales are final.

In the rare event that an item is deemed faulty and cannot be repaired or replaced, please contact eenquiries@normaandlili.com for assistance. Faulty items must be returned in their original packaging, unworn, and in the same condition as received.

This policy applies only to orders placed through Norma and Lili.

WHEN SHOULD A BRIDE BEGIN MAKING HER WEDDING DRESS?

At Norma and Lili, we recommend beginning the couture wedding dress journey 9-12 months before your wedding day. This timeline allows us to schedule fittings at a relaxed pace, design custom fabrics, and create unique designs while incorporating the latest fashion trends. By doing so, we ensure your gown is not only one-of-a-kind but also as timeless and special as your love story.

PRICING RANGE

At Norma and Lili, our custom gowns start at $10,000, reflecting the exceptional quality, craftsmanship, and meticulous attention to detail that go into every design. We are committed to offering exceptional value for the luxury and elegance our brides deserve.

WHAT DIFFERS THE PRICE FOR GOWNS

At Norma and Lili, our couture gowns start at $10,000, with the final cost influenced by several key factors, including your choice of fabrics, the silhouette and train length, and the level of intricate detailing. Each gown is tailored to reflect your unique style and vision, ensuring a truly personalised masterpiece.

DO WE HAVE DRESSES AVAILABLE IN OUR SHOWROOM?

At Norma and Lili, we offer a stunning selection of ball gowns and fitted gowns in a variety of colours, silhouettes, and sizes for brides to try on. It’s the perfect opportunity to find inspiration and experience firsthand the exceptional fit and quality that define our designs.